Operating
Model Transformation

Our change Story

Our customer is a multinational science and technology company with over 58,000 employees and a presence in 66 countries worldwide. When we joined the project, the company was continuing its growth strategy, while also striving for greater professionalization, harmonization and standardization in order to service their markets as successfully and best as possible.

That is why our customer created a new organization – taking its global business to the next level by offering one service team across all functions (Human Resources, Procurement, Finance and Technology) under one global delivery model with one global footprint, based on harmonized end-to-end processes, ensuring one seamless customer experience across the Group Functions.

By leveraging best practices across functions, the new organizational unit strengthens business partnering, drives service excellence, develops talent and of course enables growth, becoming best in class service delivery!

Our Mandate

Industry

Science & Technology

Services

Change Management &
Communication

Expertise

Change Management

Communication
Management

Time

April 2017 –
July 2017

ten4 was asked to support Change Management & Communication from the start (during assessment & design). Together with the new organization’s Leadership Team, we worked towards its official announcement in April 2017 and the official go-live in July 2017.

For us, going on this journey from preparing for the launch announcement and then supporting the buildup of this dedicated service organization from a change and communications perspective has been more than rewarding!
It definitely was a multi-dimensional change…

Our main responsibilities included the overall concept development & governance as well as the global program communication (incl. channel & content strategy), the facilitation & delivery of main Change Management & Communication activities (e.g., focus groups, roundtables, events, town halls, etc.). We provided a blueprint toolbox (including templates) for global transformations, training and coaching of transformation managers, and the setup of an internal Change Management & Communication unit.

Achievements

* a reorganization with four different Group Functions involved with
new roles & responsibilities

* new process implementations (i.e., end-2-end, across former silos)

* implementation of a global hub & spoke model (i.e., multiple individual country transformations to a new global footprint and setup of new locations incl. onboarding & training schedules for new hires)

* impacting 1,400 employees directly and more than 4,000 indirectly (retained organization), across all regions

* C-Level management attention

Your Point of Contact

Katja Nothnagel

katja.nothnagel@ten-4.de

OperatingModel Transformation